To send your tester to PdMA for calibration or repairs, call PdMA Customer Support at (813) 621-6463 option 2 for instructions and Work Order (WO) Number before shipping the unit.
For calibration or repair, send the following:
Do NOT ship the tester with an MCE (tester) battery installed. Damage done to the tester or the computer caused by an installed MCE battery coming loose during shipping will not be covered under the equipment warranty and will be your responsibility.
Do NOT send:
If you are having a problem with any of these items, inform PdMA Customer Support when you call for your Work Order Number.
Place all items in the shipping case. If all of the items do not fit, carefully package extra components in a box and inform PdMA Customer Support personnel that there will be more than one box in your shipment.
Ship your tester to:
PdMA Corporation
Attn: WO-xxxx (Obtain Work Order Number from PdMA Customer Support)
5907-A Hampton Oaks Parkway
Tampa FL 33610
If you know your tester is not covered by warranty, having a PO in place for the calibration or repair and return shipping prior to sending the tester to us will ensure your tester is calibrated or repaired in a timely fashion. You can usually get an estimate of calibration costs from PdMA Customer Support. It will be an estimate only.
For tester repairs, upon receipt of the unit we will prepare a Repair Estimate after inspection and testing. A Customer Support member will contact you prior to starting any repairs for authorization to perform them. Work will not proceed until your authorization is given and we have received a PO from you. If you have not included the PO with the tester, please fax it to (813) 620-0206, Attn: Sean McSharry.
